Leadership & Team Building Certification: Practical Skills

Leadership & Team Building Certification: Practical Skills

Start your journey into Personal Development with this beginner-friendly course by Aqib Chaudhary. Duration: Self-paced. This comprehensive course covers everything you need to know about Personal Development. Upon completion, you'll have a portfolio of Personal Development projects to showcase your new skills. No prior experience required - this course guides you from the basics to advanced Personal Development concepts.

4.4
Created by Aqib Chaudhary
Self-paced
English
0 enrolled
Develop a clear understanding of core leadership principles and their practical application.

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Professional Certificate in Marketing & Marketing Management

Professional Certificate in Marketing & Marketing Management

💡 Expert Insight: 💡 **Expert Insight:** While many professionals excel at executing marketing tasks, true career acceleration comes from understanding *marketing management*. This certificate uniquely bridges the gap between tactical execution and strategic oversight, empowering students to lead impactful campaigns and drive market share in competitive environments.Welcome to course Professional Certificate in Marketing & Marketing Management by MTF InstituteCourse provided by MTF Institute of Management, Technology and FinanceMTF is the global educational and research institute with HQ at Lisbon, Portugal, focused on business & professional hybrid (on-campus and online) education at areas: Business & Administration, Science & Technology, Banking & Finance. MTF R&D center focused on research activities at areas: Artificial Intelligence, Machine Learning, Data Science, Big Data, WEB3, Blockchain, Cryptocurrency & Digital Assets, Metaverses, Digital Transformation, Fintech, Electronic Commerce, Internet of Things. MTF is the official partner of: IBM, Intel, Microsoft, member of the Portuguese Chamber of Commerce and Industry.MTF is present in 208 countries and has been chosen by more than 440 000 students.Course Author:Alex Amoroso is a seasoned professional with a rich background in academia and industry, specializing in research methodologies, strategy formulation, and product development. 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MTF Institute of Management, Technology and Finance
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Also check out my other courses!!Who this course is for:Interest in Online Business: A desire to learn about creating and selling digital products, such as eBooks, courses, or templates.Side Hustlers: People seeking additional income streams by selling digital products in their spare time.Small Business Owners: Those wanting to expand their business by adding digital products to their portfolio.Teachers and Coaches: Professionals interested in creating and selling online courses or coaching materials.Hobbyists with Expertise: People with niche knowledge or skills they want to package and sell as digital products.Freelancers and Creatives: Writers, designers, or educators wanting to monetize their skills through digital products like eBooks, templates, or courses.Content Creators: Bloggers, YouTubers, or podcasters aiming to diversify revenue with digital offerings.Beginners in Online Business: Individuals with little to no experience in e-commerce or digital marketing who want a step-by-step guide.Stay-at-Home Parents: Those seeking flexible, home-based business opportunities to earn income.Anyone Seeking Financial Freedom: Individuals motivated to build a scalable, location-independent income through digital products.

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Build a Backend REST API with Node JS from Scratch

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Professional Certificate in Customer Experience Management

Professional Certificate in Customer Experience Management

Welcome to course Professional Certificate in CX / Customer Experience Management by MTF InstituteCourse provided by MTF Institute of Management, Technology and FinanceMTF is the global educational and research institute with HQ at Lisbon, Portugal, focused on business & professional hybrid (on-campus and online) education at areas: Business & Administration, Science & Technology, Banking & Finance. MTF R&D center focused on research activities at areas: Artificial Intelligence, Machine Learning, Data Science, Big Data, WEB3, Blockchain, Cryptocurrency & Digital Assets, Metaverses, Digital Transformation, Fintech, Electronic Commerce, Internet of Things. MTF is the official partner of: IBM, Intel, Microsoft, member of the Portuguese Chamber of Commerce and Industry.MTF is present in 208 countries and has been chosen by more than 440 000 students.Course Author:Alex Amoroso is a seasoned professional with a rich background in academia and industry, specializing in research methodologies, strategy formulation, and product development. With a Doctorate Degree from the School of Social Sciences and Politics in Lisbon, Portugal, where she was awarded distinction and honour for her exemplary research, Alex Amoroso brings a wealth of knowledge and expertise to the table.In addition to her doctoral studies, Ms. Amoroso has served as an invited teacher, delivering courses on to wide range of students from undergraduate level to business students of professional and executives courses. Currently, at EIMT in Zurich, Switzerland, she lectures for doctoral students, offering advanced instruction in research design and methodologies, and in MTF Institute Ms. Amoroso is leading Product Development academical domain.In synergy between academical and business experience, Ms. Amoroso achieved high results in business career, leading R&D activities, product development, strategic development, market analysis activities in wide range of companies. She implemented the best market practices in industries from Banking and Finance, to PropTech, Consulting and Research, and Innovative Startups.Alex Amoroso's extensive scientific production includes numerous published articles in reputable journals, as well as oral presentations and posters at international conferences. Her research findings have been presented at esteemed institutions such as the School of Political and Social Sciences and the Stressed Out Conference at UCL, among others.With a passion for interdisciplinary collaboration and a commitment to driving positive change, Alex Amoroso is dedicated to empowering learners and professionals for usage of cutting edge methodologies for achieving of excellence in global business world.Customer experience (CX) is the overall impression customers have of your brand throughout their interactions with your business. It encompasses everything from the initial marketing message to the post-purchase support they receive. Think of it as the customer journey, and CX is all the touchpoints along the way that shape their perception.Key Areas of CXCustomer touchpoints: Every interaction a customer has with your brand, like websites, social media, advertising, in-store experience, and customer service.Customer journey: Mapping out the steps a customer takes to interact with your brand, from awareness to purchase and beyond.Customer satisfaction: How happy customers are with your product or service.Customer loyalty: How likely customers are to return and recommend your brand to others.CX FrameworksFrameworks provide a structured approach to improving CX. Here are two common ones:Customer Experience Journey Map: A visual representation of the customer journey, identifying touchpoints and opportunities for improvement.Five Service Dimensions: A framework that focuses on five key aspects of service quality: reliability, responsiveness, assurance, empathy, and tangibles.Why Learning CXM is Important for Companies:Improved Customer Satisfaction and Loyalty: CXM focuses on understanding and meeting customer needs, leading to increased satisfaction and a higher likelihood of repeat business.Enhanced Brand Reputation: Positive customer experiences contribute to a strong brand reputation, attracting new customers and retaining existing ones.Increased Revenue and Profitability: Satisfied customers are more likely to spend more, refer others, and remain loyal, all of which contribute to revenue growth.Competitive Advantage: In today's crowded marketplace, exceptional customer experience can be a key differentiator, setting a company apart from its competitors.Reduced Costs: Resolving customer issues proactively and efficiently can reduce the cost of customer service and support.Why Learning CXM is Important for Building a Career as a Manager:In-demand Skill: CXM is a highly sought-after skill in today's business world, as companies increasingly recognize its importance.Career Advancement: Expertise in CXM can open doors to various managerial roles, such as Customer Experience Manager, Customer Success Manager, or Marketing Manager.Problem-solving Skills: CXM involves identifying and addressing customer pain points, which enhances problem-solving and analytical skills.Leadership Development: Managing customer experience initiatives requires strong leadership, communication, and collaboration skills.Cross-functional Collaboration: CXM often involves working with multiple departments, providing managers with exposure to different areas of the business.Overall, learning CXM is crucial for companies looking to thrive in the modern business landscape. It's also a valuable investment for managers aiming to build a successful career in various industries.Who this course is for:No special requirements. A course for anyone who wants to build career in marketing and businessKey Areas of CX Customer touchpoints: Every interaction a customer has with your brand, like websites, social media, advertising, in-store experience, and customer service. Customer journey: Mapping out the steps a customer takes to interact with your brand, from awareness to purchase and beyond. Customer satisfaction: How happy customers are with your product or service. Customer loyalty: How likely customers are to return and recommend your brand to others.CX Frameworks Frameworks provide a structured approach to improving CX. Here are two common ones: Customer Experience Journey Map: A visual representation of the customer journey, identifying touchpoints and opportunities for improvement. Five Service Dimensions: A framework that focuses on five key aspects of service quality: reliability, responsiveness, assurance, empathy, and tangibles.Why Learn About CX? Understanding CX is crucial for building a successful career in today's business world. Here's why: Customers: In a competitive market, providing a positive CX is essential for winning and retaining customers. CX impacts the bottom line: Happy customers mean more sales and brand loyalty, leading to increased revenue. CX is everywhere: CX isn't just for customer service anymore. It's relevant to marketing, sales, product development, and more. Future-proof your career: By understanding CX, you'll be well-positioned for opportunities in a customer-centric job market.Why Learning CXM is Important for Companies: Improved Customer Satisfaction and Loyalty: CXM focuses on understanding and meeting customer needs, leading to increased satisfaction and a higher likelihood of repeat business. Enhanced Brand Reputation: Positive customer experiences contribute to a strong brand reputation, attracting new customers and retaining existing ones. Increased Revenue and Profitability: Satisfied customers are more likely to spend more, refer others, and remain loyal, all of which contribute to revenue growth. Competitive Advantage: In today's crowded marketplace, exceptional customer experience can be a key differentiator, setting a company apart from its competitors. Reduced Costs: Resolving customer issues proactively and efficiently can reduce the cost of customer service and support.Why Learning CXM is Important for Building a Career as a Manager: In-demand Skill: CXM is a highly sought-after skill in today's business world, as companies increasingly recognize its importance. Career Advancement: Expertise in CXM can open doors to various managerial roles, such as Customer Experience Manager, Customer Success Manager, or Marketing Manager. Problem-solving Skills: CXM involves identifying and addressing customer pain points, which enhances problem-solving and analytical skills. Leadership Development: Managing customer experience initiatives requires strong leadership, communication, and collaboration skills. Cross-functional Collaboration: CXM often involves working with multiple departments, providing managers with exposure to different areas of the business.

4.3
MTF Institute of Management, Technology and Finance
Diploma Executivo em Liderança

Diploma Executivo em Liderança

Bem-vindo ao Curso: Diploma Executivo em LiderançaCurso ministrado pelo MTF Institute of Management, Technology and FinanceO MTF é um instituto global de educação e investigação com sede em Lisboa, Portugal, focado na formação empresarial e profissional híbrida (presencial e online) nas áreas de: Negócios e Administração, Ciência e Tecnologia, Banca e Finanças.O centro de I&D do MTF foca-se em atividades de investigação nas áreas de: Inteligência Artificial, Aprendizagem Automática ("Machine Learning"), Ciência de Dados, Big Data, WEB3, Blockchain, Criptomoedas e Ativos Digitais, Metaversos, Transformação Digital, Fintech, Comércio Eletrónico, e Internet das Coisas.O MTF é parceiro oficial da: IBM, Intel, Microsoft, membro da Câmara Portuguesa de Comércio e Indústria.O MTF está presente em 208 países e foi escolhido por mais de 420 000 alunos.Autor do curso:O Dr. Pedro Nunes construiu uma carreira multifacetada, combinando com sucesso o mundo académico com a experiência prática no mundo dos negócios. A sua formação culminou com um Doutoramento em Análise Económica e Estratégia Empresarial, com menção "cum laude", pela Universidade de Santiago de Compostela.Profissionalmente, o Dr. Nunes navegou por diversos setores, incluindo tecnologia, comércio internacional e consultoria, desempenhando funções que vão desde analista de negócios até diretor. Atualmente, aplica a sua vasta experiência na indústria e os seus conhecimentos académicos como Professor em vários programas de DBA, contribuindo para a formação da próxima geração de profissionais.LIDERANÇA:Definição geral: A liderança pode ser vista como a arte de motivar um grupo de pessoas a atingir um objetivo comum. Implica não só a gestão de recursos, mas também inspirar e moldar o futuro das organizações.Âmbito:  A aula abordará os aspectos fundamentais da liderança, incluindo a sua definição, significado e as várias abordagens teóricas que têm sido desenvolvidas ao longo do tempo.Relevância moderna: A liderança é fundamentalmente uma questão de influência. Envolve a capacidade de um indivíduo para inspirar, motivar e permitir que outros contribuam para a eficácia e o sucesso da organização.Desafios: No atual ambiente em rápida mudança, marcado pela globalização, avanços tecnológicos e desafios éticos complexos, a liderança torna-se cada vez mais crítica.A IMPORTÂNCIA DA LIDERANÇA NAS ORGANIZAÇÕES:Adaptação e mudança: Os líderes eficazes são essenciais para navegar através de mudanças e incertezas, orientando as organizações através de processos de transformação e adaptando-se a novos paradigmas.Cultura e ética organizacional: Os líderes desempenham um papel crucial na formação da cultura organizacional e na promoção de um clima ético, influenciando o comportamento dos empregados e o ethos organizacional geral.Who this course is for:Sem requisitos especiais. Um curso para qualquer pessoa que queira construir uma carreira em GestãoO nosso objetivo é proporcionar-lhe uma compreensão sistemática dos desafios e considerações éticas que os líderes de hoje enfrentam em vários contextos organizacionais. Começamos por definir o que a liderança realmente implica - não se trata apenas de gerir, mas de inspirar e influenciar os outros para atingir um objetivo comum. Iremos aprofundar várias teorias de liderança. Através de uma mistura de conhecimentos teóricos e estudos de casos práticos, veremos como uma liderança eficaz é crucial para orientar a mudança, moldar a cultura organizacional e defender a ética e a responsabilidade socialObjetivo: Proporcionar uma compreensão sistemática dos desafios que os gestores contemporâneos enfrentam, centrando-se na ética e nas melhores práticas de liderança nas organizações actuais.Âmbito: A aula abordará os aspectos fundamentais da liderança, incluindo a sua definição, significado e as várias abordagens teóricas que têm sido desenvolvidas ao longo do tempo.

4.3
MTF Institute of Management, Technology and Finance
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Instructor:Aqib Chaudhary
Duration:Self-paced
Language:English
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Expires:Feb 19, 2026