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š” Expert Insight: š **Career Boost:** This course is indispensable for professionals looking to lead in the modern economy, as it equips you to strategically bridge digital transformation with customer-centricityāthe ultimate differentiator. By mastering how to leverage technology to deliver unparalleled customer experiences, you'll drive sustainable growth and innovation in any organization.Welcome to Program: Digital Transformation & Customer Experience Management by MTF InstituteCourse provided by MTF Institute of Management, Technology and FinanceMTF is the global educational and research institute with HQ at Lisbon, Portugal, focused on business & professional hybrid (on-campus and online) education at areas: Business & Administration, Science & Technology, Banking & Finance. MTF R&D center focused on research activities at areas: Artificial Intelligence, Machine Learning, Data Science, Big Data, WEB3, Blockchain, Cryptocurrency & Digital Assets, Metaverses, Digital Transformation, Fintech, Electronic Commerce, Internet of Things. MTF is the official partner of: IBM, Intel, Microsoft, member of the Portuguese Chamber of Commerce and Industry.MTF is present in 215 countries and has been chosen by more than 620 000 students.Course Author:Dr. Alex Amoroso is a seasoned professional with a rich background in academia and industry, specializing in research methodologies, strategy formulation, and product development. With a Doctorate Degree from the School of Social Sciences and Politics in Lisbon, Portugal, where she was awarded distinction and honour for her exemplary research, Alex Amoroso brings a wealth of knowledge and expertise to the table.In addition to her doctoral studies, Ms. Amoroso has served as an invited teacher, delivering courses on to wide range of students from undergraduate level to business students of professional and executives courses. Currently, at EIMT in Zurich, Switzerland, she lectures for doctoral students, offering advanced instruction in research design and methodologies, and in MTF Institute Ms. Amoroso is leading Product Development academical domain.In synergy between academical and business experience, Ms. Amoroso achieved high results in business career, leading R&D activities, product development, strategic development, market analysis activities in wide range of companies. She implemented the best market practices in industries from Banking and Finance, to PropTech, Consulting and Research, and Innovative Startups.Alex Amoroso's extensive scientific production includes numerous published articles in reputable journals, as well as oral presentations and posters at international conferences. Her research findings have been presented at esteemed institutions such as the School of Political and Social Sciences and the Stressed Out Conference at UCL, among others.With a passion for interdisciplinary collaboration and a commitment to driving positive change, Alex Amoroso is dedicated to empowering learners and professionals for usage of cutting edge methodologies for achieving of excellence in global business world.Customer experience (CX) is the overall impression customers have of your brand throughout their interactions with your business. It encompasses everything from the initial marketing message to the post-purchase support they receive. Think of it as the customer journey, and CX is all the touchpoints along the way that shape their perception.Key Areas of CXCustomer touchpoints: Every interaction a customer has with your brand, like websites, social media, advertising, in-store experience, and customer service.Customer journey: Mapping out the steps a customer takes to interact with your brand, from awareness to purchase and beyond.Customer satisfaction: How happy customers are with your product or service.Customer loyalty: How likely customers are to return and recommend your brand to others.CX FrameworksFrameworks provide a structured approach to improving CX. Here are two common ones:Customer Experience Journey Map: A visual representation of the customer journey, identifying touchpoints and opportunities for improvement.Five Service Dimensions: A framework that focuses on five key aspects of service quality: reliability, responsiveness, assurance, empathy, and tangibles.Why Learning CXM is Important for Companies:Improved Customer Satisfaction and Loyalty: CXM focuses on understanding and meeting customer needs, leading to increased satisfaction and a higher likelihood of repeat business.Enhanced Brand Reputation: Positive customer experiences contribute to a strong brand reputation, attracting new customers and retaining existing ones.Increased Revenue and Profitability: Satisfied customers are more likely to spend more, refer others, and remain loyal, all of which contribute to revenue growth.Competitive Advantage: In today's crowded marketplace, exceptional customer experience can be a key differentiator, setting a company apart from its competitors.Reduced Costs: Resolving customer issues proactively and efficiently can reduce the cost of customer service and support.Why Learning CXM is Important for Building a Career as a Manager:In-demand Skill: CXM is a highly sought-after skill in today's business world, as companies increasingly recognize its importance.Career Advancement: Expertise in CXM can open doors to various managerial roles, such as Customer Experience Manager, Customer Success Manager, or Marketing Manager.Problem-solving Skills: CXM involves identifying and addressing customer pain points, which enhances problem-solving and analytical skills.Leadership Development: Managing customer experience initiatives requires strong leadership, communication, and collaboration skills.Cross-functional Collaboration: CXM often involves working with multiple departments, providing managers with exposure to different areas of the business.Overall, learning CXM is crucial for companies looking to thrive in the modern business landscape. It's also a valuable investment for managers aiming to build a successful career in various industries.Importance of Education in Digital Transformation for Companies and Managers:In the business environment, digital transformation has emerged as a key driver of competitive advantage and long-term success. Embracing digital technologies is no longer an option but a necessity for companies to remain relevant and thrive. However, implementing digital transformation initiatives requires more than just adopting new tools; it demands a comprehensive understanding of digital trends, customer behavior, data analytics, and organizational change management. This education helps companies and managers:Strategic Adaptation: Digital transformation education empowers organizations to align their strategies with the opportunities and challenges presented by the digital age. It helps leaders identify potential areas for disruption and develop agile responses to stay ahead of the competition.Enhanced Customer Experience: Understanding digital transformation enables businesses to design and deliver exceptional customer experiences, which are crucial for customer retention and loyalty in today's customer-centric market.Data-Driven Decision Making: The course equips managers with skills in data analysis and interpretation, enabling them to make data-driven decisions that lead to improved business outcomes.Innovation and Creativity: Participants will learn about emerging technologies and innovation processes, fostering a culture of creativity within their organizations and driving continuous improvement.Organizational Resilience: With digital transformation education, managers can build resilient organizations capable of adapting to disruptions and thriving in times of uncertainty.Who this course is for:No special requirements. A course for anyone who wants to build career in businessCustomer experience (CX) is the overall impression customers have of your brand throughout their interactions with your business. It encompasses everything from the initial marketing message to the post-purchase support they receive. Think of it as the customer journey, and CX is all the touchpoints along the way that shape their perception. Key Areas of CX Customer touchpoints: Every interaction a customer has with your brand, like websites, social media, advertising, in-store experience, and customer service. Customer journey: Mapping out the steps a customer takes to interact with your brand, from awareness to purchase and beyond. Customer satisfaction: How happy customers are with your product or service. Customer loyalty: How likely customers are to return and recommend your brand to others. CX Frameworks Frameworks provide a structured approach to improving CX. Here are two common ones: Customer Experience Journey Map: A visual representation of the customer journey, identifying touchpoints and opportunities for improvement. Five Service Dimensions: A framework that focuses on five key aspects of service quality: reliability, responsiveness, assurance, empathy, and tangibles.Why Learning CXM is Important for Companies: Improved Customer Satisfaction and Loyalty: CXM focuses on understanding and meeting customer needs, leading to increased satisfaction and a higher likelihood of repeat business. Enhanced Brand Reputation: Positive customer experiences contribute to a strong brand reputation, attracting new customers and retaining existing ones. Increased Revenue and Profitability: Satisfied customers are more likely to spend more, refer others, and remain loyal, all of which contribute to revenue growth. Competitive Advantage: In today's crowded marketplace, exceptional customer experience can be a key differentiator, setting a company apart from its competitors. Reduced Costs: Resolving customer issues proactively and efficiently can reduce the cost of customer service and support.Why Learning CXM is Important for Building a Career as a Manager: In-demand Skill: CXM is a highly sought-after skill in today's business world, as companies increasingly recognize its importance. Career Advancement: Expertise in CXM can open doors to various managerial roles, such as Customer Experience Manager, Customer Success Manager, or Marketing Manager. Problem-solving Skills: CXM involves identifying and addressing customer pain points, which enhances problem-solving and analytical skills. Leadership Development: Managing customer experience initiatives requires strong leadership, communication, and collaboration skills. Cross-functional Collaboration: CXM often involves working with multiple departments, providing managers with exposure to different areas of the business.Importance of Education in Digital Transformation for Companies and Managers: In the business environment, digital transformation has emerged as a key driver of competitive advantage and long-term success. Embracing digital technologies is no longer an option but a necessity for companies to remain relevant and thrive. However, implementing digital transformation initiatives requires more than just adopting new tools; it demands a comprehensive understanding of digital trends, customer behavior, data analytics, and organizational change management. This education helps companies and managers: Strategic Adaptation: Digital transformation education empowers organizations to align their strategies with the opportunities and challenges presented by the digital age. It helps leaders identify potential areas for disruption and develop agile responses to stay ahead of the competition. Enhanced Customer Experience: Understanding digital transformation enables businesses to design and deliver exceptional customer experiences, which are crucial for customer retention and loyalty in today's customer-centric market. Data-Driven Decision Making: The course equips managers with skills in data analysis and interpretation, enabling them to make data-driven decisions that lead to improved business outcomes. Innovation and Creativity: Participants will learn about emerging technologies and innovation processes, fostering a culture of creativity within their organizations and driving continuous improvement. Organizational Resilience: With digital transformation education, managers can build resilient organizations capable of adapting to disruptions and thriving in times of uncertainty.

This course contains the use of artificial intelligence.Oil & Gas Strategy: Capital, Competition and Game TheoryDo you want to be involved in the real strategic decisions at your organization?This is not a technical engineering course. It is advanced strategic thinking for professionals, using oil and gas, LNG and energy markets as the core context.Have you ever asked:Why companies expand LNG capacity at the same time?Why hydrogen projects move forward and then stall?Why some national oil companies survive low oil prices while others struggle?How capital allocation decisions are really made?This course teaches oil and gas strategy at an executive level.You will learn:What strategy really means in long cycle industriesWhat strategic tools are used in corporate decision makingHow techno economic factors shape strategy formulationHow to analyze LNG and gas market competitionHow to apply game theory to pricing wars and capacity expansionHow to design ten year corporate strategiesHow to structure capital allocation under volatilityHow to stress test portfolios under oil price declineHow governance and stage gate discipline protect long term valueIf you work in upstream, LNG, hydrogen, petroleum economics, planning, or within a national oil company, this course will upgrade how you think about capital, competition and long cycle strategy.No MBA required.No advanced mathematics required.Only industry awareness and the willingness to think strategically.Ready to move from operations to strategy?Enroll and begin thinking like a decision maker.Who this course is for:Oil & gas professionals transitioning into strategic or leadership rolesPetroleum engineers seeking to understand capital allocation decisionsLNG and gas project managers involved in investment planningNational oil company professionals working in strategy, planning, or economicsEnergy economists and analysts focused on LNG, hydrogen, and market competitionSenior technical professionals who want MBA-level strategic thinking

Terraform is one of the most in-demand DevOps tools used to automate cloud infrastructure.In this course, you will learn Terraform from absolute beginner to advanced level using real-world hands-on examples with AWS.This course is designed for beginners, DevOps engineers, cloud engineers, and anyone who wants to automate infrastructure using Infrastructure as Code.We start from the basics, including what Terraform is, how it works, and how to install and configure it.Then, you will learn how to create real AWS resources using Terraform such as EC2 instances, Security Groups, and complete infrastructure.You will also learn important Terraform concepts including:⢠Terraform commands (init, plan, apply, destroy)⢠Variables and Outputs⢠Terraform State file⢠Remote Backend using AWS S3⢠Terraform Modules⢠Env⢠WorkspaceFinally, you will build a real-world AWS infrastructure project using Terraform.This course is fully hands-on and beginner-friendly.After completing this course, you will be able to use Terraform in real DevOps projects and apply for DevOps and Cloud Engineer roles.Learn Terraform from scratch with AWS. Build real infrastructure, manage state, use modules, and automate cloud resources with hands-on DevOps projects step-by-step.This course is part of the DevOps training series by DevTestBuild Class. Thank you Who this course is for:Beginners who want to learn TerraformDevOps Engineers who want to automate infrastructureAWS learners who want hands-on automation skillsSystem AdministratorsCloud EngineersStudents who want DevOps jobsAnyone interested in Infrastructure as Code

š” Expert Insight: š **Career Boost:** As organizations navigate increasingly complex global challenges, a piecemeal approach to risk is insufficient. This certificate cultivates a holistic understanding of risk across strategic, financial, and operational dimensions, transforming students into proactive architects of organizational resilience and sustainable growth.Welcome to Program: Associate Professional Risk Manager (Associate PRM Certificate) by MTF InstituteCourse provided by MTF Institute of Management, Technology and FinanceMTF is the global educational and research institute with HQ at Lisbon, Portugal, focused on business & professional hybrid (on-campus and online) education at areas: Business & Administration, Science & Technology, Banking & Finance. MTF R&D center focused on research activities at areas: Artificial Intelligence, Machine Learning, Data Science, Big Data, WEB3, Blockchain, Cryptocurrency & Digital Assets, Metaverses, Digital Transformation, Fintech, Electronic Commerce, Internet of Things. MTF is the official partner of: IBM, Intel, Microsoft, member of the Portuguese Chamber of Commerce and Industry.MTF is present in 215 countries and has been chosen by more than 620 000 students.Course Author:Dr. Alex Amoroso is a seasoned professional with a rich background in academia and industry, specializing in research methodologies, strategy formulation, and product development. With a Doctorate Degree from the School of Social Sciences and Politics in Lisbon, Portugal, where she was awarded distinction and honour for her exemplary research, Alex Amoroso brings a wealth of knowledge and expertise to the table.In addition to her doctoral studies, Ms. Amoroso has served as an invited teacher, delivering courses on to wide range of students from undergraduate level to business students of professional and executives courses. Currently, at EIMT in Zurich, Switzerland, she lectures for doctoral students, offering advanced instruction in research design and methodologies, and in MTF Institute Ms. Amoroso is leading Product Development academical domain.In synergy between academical and business experience, Ms. Amoroso achieved high results in business career, leading R&D activities, product development, strategic development, market analysis activities in wide range of companies. She implemented the best market practices in industries from Banking and Finance, to PropTech, Consulting and Research, and Innovative Startups.Alex Amoroso's extensive scientific production includes numerous published articles in reputable journals, as well as oral presentations and posters at international conferences. Her research findings have been presented at esteemed institutions such as the School of Political and Social Sciences and the Stressed Out Conference at UCL, among others.With a passion for interdisciplinary collaboration and a commitment to driving positive change, Alex Amoroso is dedicated to empowering learners and professionals for usage of cutting edge methodologies for achieving of excellence in global business world.Risk management is the process of identifying, assessing, and controlling potential threats to an organization. These threats, or risks, could stem from a wide variety of sources.Here are the main focuses of risk management:Identification: Finding potential risks that could affect your organization or project. This involves brainstorming, looking at past issues, and considering what might happen in the future.Assessment: Determining the likelihood of those risks happening and how severe the impact would be if they did. This helps prioritize which risks need the most attention.Control: Taking steps to reduce the likelihood of the risks happening or to minimize their impact if they do. This might involve things like putting safety procedures in place, buying insurance, or having backup plans.Why is it important?Minimizes losses: By identifying and managing risks, companies can reduce financial losses, protect their reputation, and avoid legal issues.Improves decision-making: Risk management provides a framework for making informed decisions, considering potential downsides and opportunities.Enhances resilience: It helps companies to be prepared for unexpected events and to bounce back quickly from setbacks.Increases the likelihood of success: By addressing potential problems proactively, companies can increase their chances of achieving their goals.For managers specifically:Protects their team: Managers are responsible for the safety and well-being of their team. Risk management helps them create a safe work environment and minimize potential harm.Builds trust: Employees trust managers who are prepared and take steps to protect them from risks.Improves performance: When risks are managed effectively, employees can focus on their work without worrying about potential problems.In uncertain world, risk management is more critical than ever. It's an essential skill for companies and managers who want to thrive in the face of challenges.Who this course is for:No special requirements. A course for anyone who wants to build career in business and risksRisk management is the process of identifying, assessing, and controlling potential threats to an organization. These threats, or risks, could stem from a wide variety of sources. Here are the main focuses of risk management: Identification: Finding potential risks that could affect your organization or project. This involves brainstorming, looking at past issues, and considering what might happen in the future. Assessment: Determining the likelihood of those risks happening and how severe the impact would be if they did. This helps prioritize which risks need the most attention. Control: Taking steps to reduce the likelihood of the risks happening or to minimize their impact if they do. This might involve things like putting safety procedures in place, buying insurance, or having backup plans.Why is it important? Minimizes losses: By identifying and managing risks, companies can reduce financial losses, protect their reputation, and avoid legal issues. Improves decision-making: Risk management provides a framework for making informed decisions, considering potential downsides and opportunities. Enhances resilience: It helps companies to be prepared for unexpected events and to bounce back quickly from setbacks. Increases the likelihood of success: By addressing potential problems proactively, companies can increase their chances of achieving their goals.For managers specifically: Protects their team: Managers are responsible for the safety and well-being of their team. Risk management helps them create a safe work environment and minimize potential harm. Builds trust: Employees trust managers who are prepared and take steps to protect them from risks. Improves performance: When risks are managed effectively, employees can focus on their work without worrying about potential problems. In uncertain world, risk management is more critical than ever. It's an essential skill for companies and managers who want to thrive in the face of challenges.

Unlock the Future of AI DevelopmentReady to take your AI applications to the next level? The Model Context Protocol (MCP) is revolutionizing how AI systems interact with external tools, data sources, and services. This comprehensive course will transform you from an MCP beginner into a confident builder of production-ready AI integrations.What You'll MasterFoundation & Setup Start strong with a solid understanding of MCP architecture, hosts, and the ecosystem. You'll set up your development environment and connect your first external MCP within minutes.Hands-On Building in Two Languages Choose your weaponāor learn both! Build complete MCP servers in TypeScript and Python with parallel implementations that let you compare approaches and pick what works best for your projects.Core Concepts That MatterNavigate MCP transport layers including HTTP implementationsMaster the three MCP primitives: Tools, Resources, and PromptsUnderstand when to use Resources vs Tools for optimal performanceDebug and inspect your MCPs like a proReal-World Practice Project Put theory into action with a complete, practical MCP project where you'll build a fully functional pizza ordering system. Learn to handle HTTP calls, display images in responses, manage parameters, and track orders through a real-world implementation.Why This Course?Parallel Language Support: Every major concept taught in both TypeScript and PythonProgressive Learning: From "Hello World" to complex integrationsProduction-Ready Skills: Learn patterns used in real applicationsHands-On Practice: Build actual working projects, not just toy examplesWho This Is ForDevelopers looking to integrate AI into existing applicationsAI enthusiasts ready to move beyond basic chatbot interactionsBackend engineers exploring modern AI architecturesAnyone curious about building the infrastructure that powers next-generation AI applicationsBy the End of This CourseYou'll confidently build custom MCP servers that extend AI capabilities with external tools, serve dynamic resources, and create seamless integrations. Whether you're building internal tools, commercial products, or experimental projects, you'll have the skills to make AI work with your systems, not just alongside them.The future of AI is extensible. Learn to build it.Who this course is for:Any developer who wants to learn MCP - Model Context Protocol

Stop watching tutorials. Start building.Are you tired of "Hello World" examples that don't reflect the real world? Do you want to build a portfolio-ready Data Engineering project that you can actually show to hiring managers?Welcome to the Dubai Real Estate Lakehouse Project.In this course, we won't just learn syntax; we will build a production-grade data platform. You will take on the role of a Lead Data Engineer tasked with analyzing the chaotic, high-volume property market of Dubai. Your mission? To build an automated "Daily Pulse" system that ingests, cleans, and visualizes market trends every single morningāentirely in the cloud.What makes this course different?100% Cloud-Native: No Power BI. No Tableau. No expensive licenses. You will learn the modern way to visualize data using Databricks Native Dashboards.Zero Cost Strategy: I will show you how to build this entire enterprise architecture using the Azure Free Account ($200 credit) and smart cost-management techniques. You don't need a corporate email or a paid subscription.End-to-End Pipeline: We don't skip steps. You will build everything from the Raw Data Ingestion to the final Executive Dashboard.What you will learn:Azure Infrastructure: Deploy Data Lakes (Gen2), Key Vaults, and Databricks Workspaces using the Azure Portal.The Medallion Architecture: Architect a professional Bronze (Raw), Silver (Clean), and Gold (Aggregated) data flow.PySpark & SQL Mastery: Write robust transformations to handle messy JSON data, enforce schemas, and deduplicate records.Delta Lake Internals: Master "Time Travel," ACID transactions, and Schema Enforcement to treat files like database tables.Orchestration: Replace manual runs with automated Databricks Workflows (Jobs) that run on a Cron schedule.Native BI: Build stunning, auto-updating dashboards directly inside Databricks using SQL visualizations.The Project: "The Dubai Pulse"You will build a system that tracks millions of dollars in property transactions.Ingest: Fetch raw JSON transaction logs into the Bronze layer.Clean: Fix data quality issues, handle missing values, and standardize currency formats in the Silver layer.Model: Create "Star Schema" fact tables in the Gold layer for high-performance analytics.Visualize: Launch a live URL dashboard showing "Top 10 Investment Areas" and "Monthly Sales Trends."Who is this course for?Aspiring Data Engineers who need a flagship project for their portfolio/resume.SQL/Python Developers looking to move into Big Data and Spark.Data Analysts who want to learn how to build their own pipelines and move up the stack.Requirements:No prior Cloud experience required (we start from zero).Basic familiarity with SQL or Python is helpful but not mandatory.A Google/Microsoft email address to sign up for the Free Azure Account.Note: A Corporate/Work email is NOT required for this course.Enroll today and build the Data Lakehouse of tomorrow.Who this course is for:Aspiring Data Engineers looking to build a portfolio-ready project using the industry-standard Modern Data Stack.Data Analysts who want to transition into engineering by learning how to build the pipelines that feed their reports.Python or SQL Developers interested in learning Big Data processing with Apache Spark and cloud architecture.
Get access to 115+ premium paid courses collection with 8000+ videos and 3500+ files on Telegram
Get access to 115+ premium paid courses collection with 8000+ videos and 3500+ files on Telegram